If you have questions or concerns then please do not hesitate to get in contact with us.
We would love to hear from you, contact us on:
Email: service@the-rose-toy-official.com
Phone: +852 96074962
Facebook Messenger: m.me/104612431882883
Frequently Asked Questions:
Q: How do I change the shipping address or cancel my order?
A: Please contact our Customer Service Team immediately if you need to change the shipping address or cancel your order. Please be that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/ Or cancel the order.
Q: How do I use a coupon code?
A: Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart, and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Coupon code cannot be used for orders already placed.
Q: How do I opt-out of emails?
A: Why would you want to? Our fans receive all kinds of perks and special gifts. But if you want, just click the 'unsubscribe link at the bottom of any emails.
