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Cancellation Policy

Important: The order can be canceled before the parcel ship out, but we cannot cancel the order after shipping!

Refunds can be made in the following situations, but fees will be charged:
If the customer cancels for personal reasons, 15% handling fee will be charged by our customer service department;

A full refund can be made in the following situations:
1. Logistic reasons: no post service to the customer's area;
2. Reason for the seller: the product is out of stock, and the customer does not agree to exchange it.

Please Contact Us if you decide to cancel the order or need any help.
Service email: service@the-rose-toy-official.com