Shipping is discreet and will not have “Honey Play Box” or any other adult company name visible. Most orders ship within 1 business day. You must be at least 18 years of age to order from Honey Play Box. By use of this site you are confirming that you are 18 years of age or older.
Note: Because of covid-19, some hot sale items that under back order now, shipping will take more longer than usual, we apologize for the inconvenience.
For items that are not Realistic Butts
SHIPPING TO CONTINENTAL US
$7.99 flat rate shipping under $69. Free US Shipping on orders $69 & up.
SHIPPING TO ALASKA, HAWAII, PALAU, PUERTO RICO
$34.99 flat rate shipping.
SHIPPING TO CANADA, MEXICO
$34.99 flat rate shipping.
SHIPPING TO EUROPE
$20 USPS shipping under 1 lb, $30 if it is over 1 lb.
$9.99 for standard shipping under 1 lbs, $14.99 if it is 1-1.99 lbs and $19.99 if it is over 2 lbs. (from China warehouse)
SHIPPING TO UK
Please visit www.honeyplaybox.co.uk
SHIPPING TO ASIA
$9.99 for packages under 1 lb. $14.99 if it is over 1 lb.
SHIPPING TO REST OF THE WORLD
$20 for packages under 1 lb. $30 if it is over 1 lb.
For Realistic Butts
$6.99 for packages under 1lb, 7-15 days
$14.99 for 1lb-4.99lb, 7-15 days
$59.99 for 5lb-7.99lb, 7-15 days
$69.99 for 8lb-10.99lb, 7-15 days
$79.99 for 11lb-13.99lb, 7-15 days
$89.99 for 14lb-16.99lb, 7-15 days
$99.99 for 17lb-19.99lb, 7-15 days
$119.99 for 20lb-25.99lb, 7-15 days
$129.99 for 26lb and up, 7-15 days
Important Shipping Information
Please confirm your shipping address before you check out. We are not liable for product shipping once it has left our facilities. Examples where we cannot help you include: If you are no longer at the address when the package arrives such as shipping to a hotel, if you are not there to receive it at your home or elsewhere, or if you do not claim it in time from a shipping facility.
Currently, we are located in the U.S. If you are an international buyer, please make sure your order is correct. Once we ship from our warehouse, we are unable to generate international returns for unopened items at the moment. Please ensure your items are what you want before checking out since we are unable to cancel international orders.
Return to Sender
Products returned to sender from failure to claim or bad addresses will be returned into inventory automatically and a store credit code emailed minus shipping costs.
Honey Play Box is not liable for lost, misdirected, or stolen packages, although we are happy to help locate it to the best of our ability in the event that your package is not successfully delivered. A lost package is one that does not show confirmed delivery via the tracking number. If your tracking number shows the package as delivered, insurance will not cover the loss. If you have any issues receiving packages at your location, you should request a signature required service at checkout.
If your package's tracking number is showing as delivered but you have not actually received the package, you will have to follow up with the shipping company yourself. Please note that a missing package needs to be reported within 72 hours of confirmed (as per the tracking number) delivery has taken place. After 72 hours, retrieval may not be possible. It is assumed that the customer has provided a secure location for packages to be left. If security is an issue, please request the signature required service or provide a secure location for delivery.
To file a claim with the shipping company use these instructions:
* Lubes and liquid products cannot be shipped internationally. If you purchase a gift set with a lubricant, we will contact you to replace the item.
Honey Play Box is not responsible for any fees or taxes imposed by your country including but not limited to customs fees/tariff.
We are not responsible if your products are turned away at customs, if the country does not allow adult products to enter its borders or if it is criminal to possess an adult product generally or specifically. Please research ahead on the policy of the country you are shipping to.
We want you to be happy with your purchase from Honey Play Box. If you aren't satisfied with your product, we want to help you find one you will love. Start by contacting us at [email protected] with your full name, order number, and shipping address.
For sanitary reasons, items must be brand new and unopened. Returns are only accepted if you made a mistake when placing the order. For malfunctions, please see our warranty policy. Please be sure to look for product dimensions and measurements before you purchase.
While we do not process exchanges or returns, if your order arrives damage or is defective upon receipt, we will grant an exchange of the same product from 10 days after it was delivered. Our toys are backed by a one year manufacturer's warranty, be sure to register your item within 14 of receiving your item to qualify for warranty replacement.
DO NOT send your product back to us unless you have received a Return Merchandise Authorization (RMA.) for an unopened item. An RMA can be obtained by sending us an email at [email protected] If you send an opened product back to us without an RMA, it will be disposed of and no credit given. Absolutely no exceptions. Returned items are given back in store credit only minus shipping fees.
All discounted and sale items are non-refundable and cannot be returned.
Shipping fee is non-refundable.
Defective Products: Contact us to learn about how to troubleshoot the problem. Be sure to include your order number and we will assist you as soon as possible.
▷ Material: Medical grade silicone+ABS
▷ Length: 12" Width of 1st End: 1.35" Width of 2nd End: 1.18"
▷ Romote control size:3.03*1.26"
▷ Weight:1 lb
▷ Noise index:<50db
▷ Use time:1-2 hours
▷ Battery Type: lithium battery
▷ Battery Capacity:800mAh
▷ Rechargeable:USB Magnetic Charging
Affected by Covid-19, there will be some delays in the delivery. The product is still on the way. Any questions, please click to contact us, and we will reply within 24 hours.
Thank you for your patience and understanding.
Free Standard Shipping orders $59+, couriers available: USPS, DHL, FEDEX
Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch in 1-5 business days after the order is placed.
Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination.
The following delivery time does not include processing time：
United States (Except Puerto Rico, Virgin Islands, Guam, Alaska, Hawaii, and Northern Mariana Islands )
Shipping Flats(9-18 business days) the order amount is below $34.98:$12.99
Other countries/regions we ship to are Canada, U.k., Germany, France, Italy, Netherlands, Japan, South, Korea, Singapore, Israel, Australia, New, Zealand, South, Africa, Anguilla, Aruba, Bahamas, Belize, Costa, Rica, Cuba, Dominica, Dominican, Republic, El, Salvador, Grenada, Guadeloupe, Jamaica, Martinique, Mexico, Montserrat, Netherlands, Antilles, Nicaragua, Panama, Saint, Lucia, Trinidad, And, Tobago, Albania, Andorra, Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech, Republic, Denmark, Estonia, Finland, Hungary, Iceland, Ireland, Isle, Of, Man, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Portugal, Romania, San, Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, Armenia, Azerbaijan, Bahrain, Bengal, Bhutan, Brunei, Cambodia, India, Indonesia, Iran, Iraq, Jordan, Kazakhstan, Laos, Malaysia, The, Philippines, Qatar, Saudi, Arabia, Thailand, Turkey, United, Arab, Emirates, Uzbekistan, Vietnam, Fiji, Niue, Norfolk, South, America, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Kenya, Nigeria.
Standard Shipping (5-20 business days) the order amount is below $59:$8.99
Free Shipping (5-20 business days) the order amount is above $59:$0
Please note that your tracking information might not be visible on your account once your order leaves our warehouse since we need to receive this information from the courier and upload it to our system. However, if you cannot see your tracking number within 48 hours of placing your order, please contact us an email at [email protected]
Note: We currently don't support shipping anywhere except the countries mentioned above.
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the package reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a package due to import duties or taxes.
We only charge taxes and fees for the following EU countries:
Czech Republic 21.00%
Taxes and fees charged shall be interpreted by the EU organizations
Return & Exchange Policy
We want you to be happy with your purchase from The Rose Toy Official and offer a 14-day return or exchange policy. If you aren't satisfied with the product, please first contact us at [email protected] to learn how to troubleshoot the problem. Be sure to include your order number and we will assist you as soon as possible.
Based on health considerations, returns are only accepted when items are brand new and unopened.
Returns & Exchanges Process:
- Please contact us first, via customer service email: [email protected]
- We will provide our return address.
- Please attach the order number, your email and return or exchange reasons on the return note, and ship it with your items together back to our warehouse.
- We will process a refund or exchange within 7 workdays after we confirmed receiving your parcel.
PS: Please do not privately return the address on the package, contact us first before you return the parcel in case of unnecessary trouble.
Freight should be paid by your side and customs clearance should be included to avoid being stuck in customs.
Non-returnable & Non-refundable Products:
- Sales and discounted items
- Products that have been turned on or used
- Underwear or adult products that have been opened
- Receive items have been more than 14 days
Refund Processing Time:
- We will process the refund within 7 workdays after we receive returned package.
- Refund will be refunded to the card you paid. When you will receive the refund, depends on your payment method. (Paypal takes 24 hours, and credit cards take 15 business days to show a refund).
- Unshipped orders: Please contact customer service to replace the products for you, customer service email: [email protected]
- Signed orders: the products must meet the returnable standards, please contact our customer service to get the return address.
- The postage depends on the logistics company in your area.
- Freight, taxes, and insurance are not refundable.
- The-rose-toy-official will not be responsible for any return or exchange costs.
- No restocking fee is to be charged to the consumers for the return of a product.
If you have any questions or need more information about our return policy, please don't hesitate to get in touch with us. Our friendly and helpful team will be able to answer any questions you may have. We're here to help!
Customer Service Email: [email protected]